Frequently Asked Questions
Your guide to shopping the best in Italian sportswear at Lotto Bangladesh.
What are the delivery charges and timelines for orders within Bangladesh?
We offer nationwide delivery across Bangladesh. Standard delivery within Dhaka typically takes 2-3 business days, while orders outside Dhaka are delivered within 5-7 business days. Shipping costs are calculated at checkout based on your location.
What is the return and exchange policy for footwear and apparel?
You can exchange any unused item in its original packaging within 7 days of purchase. Please ensure the tags are intact and you have the original invoice. Note that for hygiene reasons, socks and innerwear are not eligible for return or exchange.
Are the products sold online authentic Lotto Italy merchandise?
Yes, Lotto Sport Bangladesh is the official licensed partner. All products sold on our website are 100% authentic, featuring the same Italian design and quality standards that the brand is globally recognized for.
What payment methods do you accept?
We support a variety of secure payment methods including Cash on Delivery (COD), bKash, Nagad, and all major debit/credit cards through our secure payment gateway.
How can I determine the correct size for my shoes or clothing?
Each product page features a detailed 'Size Guide' link. We recommend measuring your foot length in centimeters for shoes and referring to our chest/waist charts for apparel to ensure the perfect fit.
Can I cancel or modify my order after it has been placed?
Orders can be cancelled or modified before they are dispatched from our warehouse. Once the status changes to 'Shipped,' we are unable to make changes, but you may initiate an exchange once the package is received.